Radio Airplay FAQ
If you can't find the answers you're looking for, feel free to contact us during business hours via live chat and phone (1-800-399-9318). Or you can send an email to email@example.com and we'll get back to you shortly.
Media Uploads & Edits
Billing & Account Questions
I’m having problems uploading my song(s) to Radio Airplay.
Please ensure the file you are uploading is an .mp3 file less than 10MB in size. Radio Airplay is currently not accepting any other file formats. If you are having trouble converting your current files into .mp3 please utilize the conversion tools on these additional sites:
If you have iTunes installed, Apple has an online guide on how to convert songs in iTunes, here: http://support.apple.com/kb/ht1550
(an advertisement for an audio converter (AVS) may popup, DO NOT download any software)
* please note that this software lets you select different "output file types", you want to select ".mp3"
Can I edit/remove songs?
From your dashboard menu go to the Artist Content section and click Songs. This interface will allow you to utilize the “Edit Song” tool in order to Hide and/or Rename your song. Hiding the song will remove it from your live profile and make it unplayable to listeners.
I’m having problems uploading my photo(s) to Radio Airplay?
Picture files should be in JPG format, no larger than 5Mb and/or 600x480 pixels (no exceptions). We recommend that your default picture is square (ideally 200x200).
How can I add my video?
From your dashboard menu click “Artist Content” and select “Videos”. Click the “Add Video” button and in the popup form supply your Video Title and the YouTube link. Your YouTube link can be found be going to your video on YouTube and then clicking the ‘Share’ button. The URL they supply can be submitted in that field. Click Update and your video will be added.
How do I use play credits?
From your dashboard menu click “Play Credits” and select “Use Credits” in the drop down menu. In the Manage Play Credits section you can hover over Apply Credits and Remove Credits to reveal a drop down menu where you can select the denomination of play credits you wish to add or remove to/from a particular song on your list.
How frequently am I being played?
The rate at which you are played is based on your current package, the number and popularity of artists chosen as artist targets, as well as any additional targeting options you may have enabled.
How does basic geographic targeting work?
Basic geo-targeting can be found under your Campaign Setting section by clicking Campaign Targeting. By default, your music will reach listeners worldwide. However, when you select states/countries we will try to focus your plays those in those specific areas. If you want to require your music be played only in certain geographic areas, you will need to choose Premium Targeting.
What is Premium Targeting?
Premium Targeting is an optional feature that guarantees a more specific target audience when play credits are used. 1 basic targeted play costs 1 play credit each time your song is played to a targeted listener. When Premium Targeting is enabled 1 premium targeted play will cost 2 play credits. With Premium Targeting we will play your music only to the listeners in your specifically targeted region(s) and demographic/age group(s).
What is Popscore?
PopScore is your artist’s weekly performance rating on Radio Airplay.
PopScores range from 1-100 with 100 being the highest score possible. (Note: Your PopScore is not a chart position; it is your artist’s personal performance rating). Listeners rate your music when they hear it. These ratings count towards your PopScore. PopScore will fluctuate on a daily basis based on these ratings. We will publish your final PopScore (and credit the winners) every Monday based on the previous week’s plays. Only Paid Plays count towards the Airplay PopScore and only songs that received at least 100 paid plays are eligible.
How do I get Popscore?
You will receive a PopScore when at least one song on your profile has accumulated at least 100 Paid Plays (i.e. make sure one song gets at least 100 spins). You are only eligible to win PopScore free plays if your profile is subscribed to a monthly Radio Airplay package.
What is the difference between One-time Boost & Monthly Package?
A One-Time boost is a single purchase of play credits in addition to your package. You need to be on a monthly package to buy One-Time boosts. One-Time boosts are great if you run out of play credits before your next automatic renewal, or just want to allocate more play credits to a newly uploaded song.
How can I change my email and/password?
From your dashboard menu click “Home” and select “Your Account”. Enter a new email address and/or password and click Update.
How do I cancel my monthly package?
From your dashboard menu click “Play Credits” and select “Buy Credits” in the drop down menu. To cancel your package, click “Cancel” which will be located next to the current package you are subscribed to. Your subscription will cancel immediately and you will not be set to re-bill. Please note this won’t remove any Play Credits already associated with the account.
How can I cancel my airplay account?
Please send your cancel request to firstname.lastname@example.org
and be sure to include your artist name, e-mail address associated with your account, and reason for cancellation.