Radio Airplay FAQ
If you can't find the answers you're looking for,
please feel free to contact our live representatives:
Call us at 1-800-399-9318
(12-4pm EST, Mon-Fri)
Live Chat www.radioairplay.com/chat
(10-5pm EST, Mon-Fri)
Email us 24/7: email@example.com
I'm having problems uploading my song(s) to Radio Airplay.
Please ensure the file you are uploading is an .mp3 file less than 10MB in size. Radio Airplay is currently not accepting any other file formats. If you are having trouble converting your current files into .mp3 or need to decrease the size of your MP3 file, please utilize the conversion tools on these additional sites:
If you have iTunes installed, Apple has an online guide on how to convert songs in iTunes, here: http://support.apple.com/kb/ht1550
http://audio.online-convert.com/convert-to-mp3 - You may be prompted by an advertisement for an audio converter (AVS), DO NOT download any software.
http://media.io - Please note that this software lets you select different "output formats." You want to select ".MP3 (.mp3 files)" and we recommend selecting High 192kbit/s for the quality.
If you still can't get your song uploaded, please email your file to firstname.lastname@example.org and make sure to include the following:
- Send song file as an email attachment
- Email address on your account
- Confirm artist name and song title
- Make subject of the email "Help uploading file"
* Free account holders can upload one song only, monthly package subscribers are able to upload more. The chart on the PLAY CREDITS>BUY CREDITS page shows song upload limits for each subscription tier.
Can I edit/remove songs?
From your dashboard menu go to the "Artist Content" section and click "Songs." This interface will allow you to utilize the "Edit Song" tool in order to Hide and/or Rename your song. Hiding the song will remove it from your live profile and make it unplayable to listeners.
I'm having problems uploading my photo(s) to Radio Airplay?
Picture files should be in JPG format, no larger than 5Mb and/or 600x480 pixels (no exceptions). We recommend that your default picture is square (ideally 200x200). If you are encountering problems you can always send us your photo file as an e-mail attachment to email@example.com so we can try your photo upload from here. Be sure to include the following:
- Attach photo file you would like uploaded
- Email address on your account
- Make subject of the email "Help uploading file"
* Free account holders can upload one photo only, monthly package subscribers are able to upload up to 5 photos to their account.
How do I transfer music from Soundcloud?
As an alternative to the standard upload option, if you already have music on Soundcloud, you can use the "Connect With Soundcloud" option to import your songs to your Radio Airplay account. Please note that this is just an option for transferring music files, it does not link your Radio Airplay/Jango and Soundcloud account or stats together in any way.
Before importing any music, check to make sure your Soundcloud account is set to "Public" and also that you have your Soundcloud tracks set to "Downloads Enabled" so Soundcloud will allow the transfer. You can change those settings back in your Soundcloud account, once you import the songs.
ONLY songs from Soundcloud which are in MP3 format and under 10 MB in file size will be able to import to your Radio Airplay profile successfully. Any non-MP3 or larger-sized songs will have to first be downloaded from your Soundcloud account to your computer, so you can then do a conversion/size reduction, and then upload it directly to your Radio Airplay account page from there. Here's a free site you can use to do those file conversions/size reductions: http://audio.online-convert.com/convert-to-mp3
How can I add my video?
From your dashboard menu click "Artist Content" and select "Videos". Click the "Add Video" button and in the popup form supply your Video Title and the YouTube link. Your YouTube link can be found by going to your video on YouTube and then clicking the 'Share' button. The URL they supply can be submitted in that field. Click Update and your video will be added.
Where does my music get played?
Your song(s) are played and promoted in listener stations on Jango.com, an internet radio site with over 8 million registered users. All plays are to listeners that are current users on the Jango.com website and Jango Radio iOS and Android mobile apps. Your music is played to listeners who are tuned into the artist stations that you select as target artists. For example, if you select 'Madonna' as one of your Target Artists, it means that listeners of the Madonna station will hear your song(s).
Take a minute or two to visit Jango.com as a listener to gain that perspective and station experience. It will be so much easier to understand exactly how your music will be presented. Search for one of your favorite artists and have a listen for a bit. You'll most likely have a Radio Airplay artist such as yourself pop up into your station.
What are play credits?
Credits are needed in order for your song(s) to be placed into rotation on Jango.com artist stations. 1 play credit is equal to 1 standard targeted play to a unique listener currently tuned into an artist station on Jango. Once the play credit is applied to a song, it's only used when a listener has heard the song playing in an artist station that you have chosen to target. You can manage and use your play credits from the "Play Credits > Use Credits" page on your Radio Airplay account.
How do I use/apply my play credits
From your dashboard menu click "Play Credits" and select "Use Credits" in the drop down menu. In that page you can hover over "Apply Credits" and "Remove Credits" to reveal a drop down menu where you can select the denominations you wish to add or remove to/from a particular song on your list. Once credits are applied, the song(s) will begin rotation shortly after. Removing play credits from a song will return them to your "Play Credits Unapplied" total and can be applied later on another song.
How frequently am I being played?
The rate at which you are played is based on your current package, the number and popularity of artists chosen as Artist Targets, as well as any additional targeting options you may have enabled. Once play credits are applied, the options in your Campaign Settings can help increase or decrease your play rate. The "Play Speed" option, and your list of "Artist Targets" can both be found by going to your Campaign Settings > Standard Targeting page. If you're seeing a low frequency rate, you can try adding more artists to your "Artist Targets" list. A max of 30 artists can be selected. The more artists you have, and the more popular those artists are among Jango listeners, the wider your available audience and faster your play rate will be. You can also try increasing your "Play Speed" settings. The four options you have to choose from are Normal, Fast, Faster, and Warp Speed.
What are Artist Targets?
Your "Artist Targets" are the popular artists and bands within the Jango Radio catalog, who you'll be associated with and played alongside in Jango listener stations. You can select up to 30 artists per "Artist Targets" list. For best results, try to select very similar artists to you in sound and style, so your songs are played to the best potential audience.
My Songs are all very different from each other. Can I select different targeting for each song?
Yes, you can use "Song-Level Targeting" on any or all of your individual songs. You can select this from your dashboard's "Campaign Settings" menu and choose the "Song Level Targeting" page. For details and instructions on song level targeting please click here.
How does basic geographic targeting work?
Basic geo-targeting can be found under your "Campaign Settings" menu by clicking “Standard Targeting”. By default, your music will reach listeners worldwide. However, when you select states/countries we will try to focus your plays in those specific areas. Please note that Standard Targeting does not guarantee that your music will be played in those areas. If you want to require your music be played ONLY in certain geographic areas, you will need to enable your "Premium Targeting" option.
What is Premium Targeting?
Premium Targeting is an optional feature that guarantees a more specific target audience when play credits are used. 1 standard targeted play uses 1 play credit each time your song is played to a listener. When Premium Targeting is enabled, 1 premium targeted play will cost 2 play credits. With Premium Targeting we will guarantee that your music is played only to the listeners in your specifically targeted region(s) and demographic/age group(s).
What is my Promo Unit?
Your artist "Promo Unit" appears to your listeners when a paid play occurs. A paid play is a play that uses a play credit. There are six different Promo Units available and they're all geared to fit your campaign needs. Click here for more detailed information.
How can I view my profile and hear my song(s)?
Your profile is located on Jango. You can view and hear your uploaded material at any time by clicking the "Public Profile" link on the top right hand corner of your artist dashboard. You can also go to Jango.com and search for your artist name in the search bar to pull up your profile.
How do I reach my fans?
Free accounts do not have access to fan messaging tools. Only monthly package subscribers are able to contact fans. To subscribe to a monthly package and become eligible to connect with fans, please make a purchase from your PLAY CREDITS>BUY CREDITS page.
Package subscribers can contact fans in different ways:
1. You can message them from the Listeners>Fans section. You will see you have the option of messaging them all at once by writing them a Mass Email. You can send mass emails up to 2 times a week. You can also choose a specific fan to message by selecting the envelope icon next to their name. Keep in mind the messages sent from this section do NOT get sent to your fans’ personal emails- these messages get sent to your fans’ Jango email section in their listener’s account on Jango.com
2. When your fans choose to provide their email address, they get saved in the Listeners > Email Addresses page. You can email these fans directly from your personal email to theirs.
3. When you go to the Listeners > Fans page you will see fans that have the Facebook icon next to their name. You can click on it to reach their Facebook profile. You can send them a friend request and then message them directly on Facebook.
Can I sell my music and make it available for download?
Radio Airplay provides airplay on internet radio sites such as Jango.com. There is no direct sales or downloads of song files available from the Radio Airplay service at this time. Any music sales or downloads would be provided by external online store(s) and links that you can add to your account information and make available to your Jango fans and listeners. If you would like to promote any of these sites where your music is available for download or sale, you can go to the Artist Content > Info & Links page. Your Jango listeners will be able to access any of these shared links from your Promo Unit and your Jango profile.
What is Popscore?
PopScore is not a chart position but a measure of how listeners interact with your songs, based on likes, dislikes and more. Starting Week 45 of 2015 individual songs will receive Song-Level PopScores. Any song that qualifies will receive an individual Daily score plus a published Weekly Score and possible Weekly Play Credit Awards.Click here for more details on PopScore.
What is the difference between One-time Boost & Monthly Package?
A One-Time Boost is a single purchase of play credits in addition to your monthly package. You must be subscribed to a monthly package in order to be eligible to purchase One-Time boosts. One-Time boosts are great if you run out of play credits before your next automatic renewal, or just want to allocate more play credits to a newly uploaded song.
Does Radio Airplay cost anything?
There is no cost or billing information required to create and upload a song to a free Radio Airplay account. With a free account, you can receive 10 free play credits every week to promote your song. As long as you log in, apply, and use the previous week's play credits, we will add 10 free play credits to your account every Wednesday.
How can I change my credit card on file?
You can change/update your billing information any time from the HOME > YOUR ACCOUNT page. Deleting your existing card will cancel any monthly package that your account is currently subscribed to, so once your billing information is updated, you would need to re-subscribe to your package, from the Play Credits > Buy Credits page. Please note that nothing else about your account or existing credits will be affected by updating your credit card information.
How can I change my email and/password?
From your dashboard menu click "Home" and select "Your Account." Enter a new email address and/or password and click Update.
How do I choose what Radio Airplay e-mails I receive?
From your dashboard menu click "Home" and select "Notifications." Next to each type of notification are On and Off options. Once your notification on/off selection has been made, your settings are automatically updated and saved.
How do I cancel my monthly package?
From your dashboard menu click "Play Credits" and select "Manage Credits" in the drop down menu. From there, you will see a cancel option underneath the package grid. Select where it says "Click Here" to cancel. Confirm and follow directions to cancel. Please note this won't remove any play credits already associated with the account.
How can I cancel my airplay account?
Please send your cancel request to firstname.lastname@example.org and be sure to include your artist name, e-mail address associated with your account, and reason for cancellation.